Frequently Asked Questions | FAQ

Orders & Shipping

How long does delivery take?

Delivery times depend on your location. For orders within Colombia, the estimated time is 3 to 7 business days. For international shipments, it may take 10 to 20 business days.

Delivery times depend on your location. For orders within Colombia, the estimated time is 3 to 7 business days. For international shipments, it may take 10 to 20 business days.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can also check the status on our Tracking page.

Once your order is shipped, you will receive an email with a tracking number. You can also check the status on our Tracking page.

Do you ship internationally?

Yes, we ship to several countries. For more information on costs and delivery times, contact us via WhatsApp or email.

Yes, we ship to several countries. For more information on costs and delivery times, contact us via WhatsApp or email.

Products

What material are the jewelry pieces made of?

Our jewelry is made of bronze with a 24K gold plating finish, using the Colombian handcrafted filigree technique.

Our jewelry is made of bronze with a 24K gold plating finish, using the Colombian handcrafted filigree technique.

Can the jewelry cause allergies?

Our pieces are made of bronze with 24K gold plating. If you have very sensitive skin, we recommend consulting your doctor before wearing bronze jewelry.

Our pieces are made of bronze with 24K gold plating. If you have very sensitive skin, we recommend consulting your doctor before wearing bronze jewelry.

How do I care for my Tunnish jewelry?

Check our full guide on the Product Care page.

Check our full guide on the Product Care page.

Payments & Returns

What payment methods do you accept?

We accept credit and debit cards, and other methods available at checkout.

We accept credit and debit cards, and other methods available at checkout.

Can I make exchanges or returns?

Yes. If you have any issue with your order, contact us within 5 days of receiving the product through our contact form or via WhatsApp.

Yes. If you have any issue with your order, contact us within 5 days of receiving the product through our contact form or via WhatsApp.

More questions?

Write to us on WhatsApp or at tuunish@gmail.com. We’re happy to help!

Write to us on WhatsApp or at tuunish@gmail.com. We’re happy to help!